Shipping Policy

Last Updated: September 2026

Thank you for choosing Arowaa (arowaa.store). We are committed to delivering your innovative gadgets quickly, securely, and transparently. Below you will find detailed information regarding our order processing, fulfillment windows, and estimated international shipping times.

1. Order Processing & Handling Time

All orders placed on arowaa.store undergo automated verification and supplier processing before dispatch.

  • Order Cut-off Time: 5:00 PM (EST), Monday through Friday.

  • Handling / Processing Time: 1 – 3 business days (Monday – Friday).

  • Orders placed on weekends or public holidays will begin processing on the following business day.

  • During high-demand promotional periods or holidays, handling times may occasionally extend by an additional 1–2 business days.

2. Shipping Destinations & Estimated Delivery Times

We fulfill orders to customers worldwide, with dedicated shipping routes across the United States, Canada, the United Kingdom, and Europe. Delivery times are calculated from the date of package dispatch.

Destination Region Shipping Method Estimated Delivery Time
United States Standard Tracked Shipping (USPS / YunExpress / DHL) 7 – 12 business days
Canada Standard Tracked Shipping (Canada Post / Line-Haul) 8 – 15 business days
United Kingdom & Europe Standard Tracked Shipping (Royal Mail / Hermes / Local Carrier) 7 – 14 business days
Australia & New Zealand International Tracked Express 8 – 15 business days
Rest of the World International Standard Tracked 10 – 20 business days
Note: Delivery times are estimates and may occasionally vary due to local customs clearance, weather conditions, or regional postal disruptions.

3. Shipping Rates & Calculations

  • Free Standard Tracked Shipping: Applied automatically on all orders over $50.00 USD.

  • Standard Flat Rate Shipping: A flat shipping fee of $4.99 USD applies to orders below $50.00 USD.

  • Express / Priority Handling (when available): Calculated dynamically at checkout based on package weight and destination.

4. Order Tracking & Notifications

Once your order has been prepared and collected by our logistics carrier, you will automatically receive a Shipping Confirmation Email containing:

  1. Your unique Tracking Number.

  2. A direct link to our carrier tracking portal.

  3. Estimated arrival details.

Please allow 24 to 48 hours for tracking updates to populate on carrier systems after receiving your dispatch email.

5. Multiple Packages / Split Shipments

Because we curate our products from specialized manufacturing facilities to guarantee the highest quality and best pricing, items in a multi-product order may occasionally be dispatched in separate packages.

If your order arrives in separate parcels:

  • You will receive individual tracking numbers for each package.

  • There are no additional shipping fees for split shipments.

6. Order Modifications & Address Accuracy

To ensure rapid fulfillment, orders are automatically transmitted to our warehouse facilities shortly after placement.

  • Address Corrections & Cancellations: Must be requested within 12 hours of placing your order by contacting support@arowaa.store.

  • We cannot change delivery addresses or cancel orders once fulfillment has started or items have shipped.

  • Arowaa is not liable for packages delivered incorrectly due to customer-submitted address errors.

7. Customs, Import Duties & Value-Added Taxes (VAT)

  • USA & Canada: Most standard orders fall below duty-free exemption thresholds and will not incur import tariffs.

  • Europe & UK: VAT/duties are calculated in accordance with local import regulations. Any international customs fees, tariffs, or clearance charges assessed by destination country authorities remain the responsibility of the recipient.

8. Damaged, Lost, or Delayed Shipments

  • Damaged in Transit: If your package arrives with visible hardware or box damage, notify us at support@arowaa.store within 48 hours of delivery with photos of the damaged item and packaging. We will issue an immediate replacement or refund.

  • Lost or Non-Delivered Shipments: If your tracking status does not update for more than 10 consecutive business days or surpasses our maximum delivery window, contact our support team immediately so we can open an investigation with the carrier and reship your order at no cost.

9. Customer Support Contact

For questions regarding order tracking or shipping status, our support team is available:

  • Store Name: Arowaa

  • Support Email: support@arowaa.store


  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

  • Response Time: Within 24 business hours